What you will learn

This course explains everything you need to know about Teams Telephony. From making and receiving calls, to transferring calls and using Teams voicemail.

  • How Teams Telelphony replaces your desktop phone

  • Making and receiving calls

  • Using voicemail

  • Turning a call in to a video call

  • And more ...

Course Content

  • 1

    About Teams Telephony

    • What is Teams Telephony
  • 2

    Making a call - eight methods from Teams and Outlook

    • TEAMS calls

    • TEAMS activity

    • TEAMS chat

    • TEAMS contacts

    • TEAMS search

    • OUTLOOK Inbox

    • OUTLOOK contacts

    • OUTLOOK Calendar
  • 3

    Receiving calls

    • Receiving a call

    • Rejecting a call

    • Leaving a call

    • Switch to a video call during the call

    • What you see when receiving a call
  • 4

    Transferring calls

    • Transfer a call

    • Transfer a call and call back if no answer

    • Transfer a call directly to voicemail

    • Place a call on hold

    • Transfer a call and talk before transferring (Consult)

    • Transfer a call and use chat before transferring (Consult)

    • Resume call if no answer
  • 5

    Missed Calls

    • Finding missed calls in Teams calls

    • Finding missed calls in Teams activity
  • 6

    Vociemail

    • Notification pop up message

    • Notifications in activity

    • Notification message reeived as an email

    • Finding messages in Teams calls

    • Find messages in activity

    • Settings - set your own voicemail message

    • Settings - forward all calls to voicemail

    • Settings - seconds until tranferred to voicemail

    • Other Settings
  • 7

    Speed dail

    • Adding somone to speed dial